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Posts Tagged ‘B&B Etiquette’

First Time at a B&B Series: Giving up Control

July 11th, 2012 by abedofroses

Woman in Doubt

Worried about your B&B visit?

Let’s face it. Innkeepers aren’t supposed to say this but there are some guests that are just “difficult”. You can usually tell from the first phone call. They may demand answers to what seem like a million questions or call into question the innkeeper’s basic policies or ways of operating. But it’s not their fault. They aren’t trying to be difficult just to ruin our day. Coming to a B&B requires a leap of faith. You do need to give up control over many things that are basic to your day-to-day life, and that’s not always easy. The first thing to remember is that your innkeeper wants you to have a wonderful time at their B&B and they will go out of their way to ensure that, to a point. An inn’s policies may seem arbitrary from the outside looking in, but there are usually good reasons for them. Things like when you drink your first cup of coffee or what you eat for breakfast may have to be determined by the innkeeper. Your habit of an egg over easy every morning at 6AM may have to be broken if your B&B’s kitchen isn’t set up for short order cooking. On the plus side, you’re likely to trade that familiar breakfast for a two or three course gourmet treat served at 9AM! You may not be able to check into your room as soon as you arrive from out of town. Unlike a hotel, there may not be a “desk staff” that is there 24 hours. When you do check in, however, you’re likely to meet the owners in person and get advice on what to see and do in their town, as well as being personally welcomed into their home. You give to get.

Here are some things that you can do that will avoid head-butting with your hosts and make your stay an enjoyable and stress-free one.

Find out what an inn’s policies are. They are usually posted on the website and most B&Bs will include those policies in their reservation confirmation email.

Decide for yourself what you’re willing to give up control of and what you’re not, then shop around for an inn that can accommodate you. Some inns have multiple seatings for breakfast and others can’t do that. Some can take pets and others can’t. Don’t choose an inn that can’t possibly accommodate you and try to force them to make an exception for you. It’s akin to trying to change a spouse after the wedding. Better to pick one you like to begin with!

That being said, if you’re not sure how flexible a policy is, contact the B&B’s owners. Communication is the key! Some may offer an early continental breakfast for those who can’t stay for the larger meal and a phone call or email to the innkeeper can clarify that. This is also true for special diets. Most will do their best to accommodate dietary restrictions, but always check with them in advance. It may require the innkeeper to adapt the menu for the rest of their guests or to make a special trip to the store. If the website says check-in is between 4 and 6PM and you just can’t get out of work early enough to make that, give them a call. They may or may not be able to check you in later depending on the inn.

Check on-line reviews. If you’re afraid of being given an unfamiliar breakfast and all the reviews rave about the food it may make giving up control of that part a little easier. You can have faith that there will be something on the table you will like. Reviews can also give you a sense of how accommodating the innkeepers are and what to expect from the rooms.

Remember that the innkeeper is on your side! They really do want you to enjoy your visit.

innkeepers bill and emily

A Bed of Roses innkeepers, Emily and Bill

 

First Time at A B&B – Bed and Breakfast Etiquette: Whispering and Tiptoeing around the Museum!

July 11th, 2011 by abedofroses

Fragile museum specimens sign

Should I be afraid to touch?

This is the latest in our series, First Time at a Bed and Breakfast?

Many if not most B&Bs are in antique homes. Old houses have a charm that you just can’t get anywhere else. Old homes may not always be as soundproof as we might like, however. That doesn’t mean you have to tiptoe around or whisper in your room! Enjoy your visit!  Just be considerate of the guests in adjoining rooms. Be aware of how high your TV volume is and realize that yelling or other loud noises probably will be heard by others. Many inns, like ours, have “white noise” radios to help you sleep over the creaks and sounds of old houses and your neighbors. Just don’t expect the sounds of the “rainforest” to drown out your full blast late night sports extravaganza on ESPN.

These old houses are usually your innkeeper’s home as well, filled with their antiques and linens and collectables. Accidents happen and things break and spills occur. It’s okay. Innkeepers expect this, so please don’t try to hide it. As you would, if visiting friends, let your host know as soon as possible of a mishap so they can try to get that stain out while they still have a chance or fix that broken chair before the next guest sits in it!

lace on a table

Try not to spill red wine on the antique lace!

If something malfunctions or you don’t know how to use it, just ask. It’s okay, really! That being said, all innkeepers hope that you will use common sense in trying to prevent damage to their home or furnishings. Cleaning your car window with the monogrammed bath towels or leaving your dripping red wine bottle on the embroidered dresser scarf might not be appreciated. Your innkeeper will be more than happy to provide you with a rag or a coaster. Just ask.

Courtesy and clear communication are really synonymous, especially at an inn. It is our responsibility to communicate clearly about what we expect of and offer our guests. We expect that our guests will be clear in asking for what they need to make their visits enjoyable. Neither of us are mind-readers! We ask that if something isn’t right you let us know so that we can have an opportunity to make it right. That may not always be possible, but we will do our best. If you haven’t given the innkeeper an opportunity to address your concerns it is truly the worst etiquette to later write a poor review of the property. If an innkeeper does not treat your complaints with courtesy and concern, a poor review is warranted! And don’t forget to write good reviews when you’ve had a great experience at a B&B. A good review is the best thank you note.

 

First Time at A B&B – Bed and Breakfast Etiquette: Breakfast Etiquette.

July 6th, 2011 by abedofroses

Table setting

Table setting at A Bed of Roses

This is the latest in our series, First Time at a Bed and Breakfast?

Breakfast etiquette is also different at a B&B. Unlike a hotel restaurant, the small staff at a B&B dictates specific times for service and limitations on how many different dishes are available. Many B&Bs have one or two set seatings and all the guests are served the same meal. Sometimes there are multiple courses and preparation takes a great deal of time. Preparation may even begin the night before. Please let your host know in advance if you will not be there for breakfast! There are few things worse than preparing a gourmet meal that you have to throw in the garbage! If breakfast is served at a set time, please be there on time. It is inconsiderate to make the other guests wait for your arrival while the food gets cold. Most innkeepers will serve at the appointed time whether you are there or not. They have no way of knowing when or if you will arrive, so they may or may not try to keep your breakfast warm for you.

It is also very important to notify your innkeeper as soon as you are able if you require a special diet. Most B&Bs are glad to accommodate dietary restrictions, but this takes planning. The best time to let them know of dietary requirements is when you make your reservation. We also ask guests when they check in if they just don’t care for some foods. We want to give you a meal that you will rave about, but we can’t read minds. If you don’t care for waffles or onions, we want to know about it!

Breakfast at a B&B also calls for being considerate of the other guests. One of the treats of staying at a bed and breakfast is meeting and eating breakfast with all sorts of other people. It’s not like an anonymous hotel or restaurant. It’s best to use common sense when engaging in breakfast conversation with other guests. Like a family gathering, no one wants strife while enjoying a meal together. Almost always, breakfast is an enjoyable social event and many times it’s hard for us to get our guests to leave the table and let us clean up!

Look for our next installment on the dos and don’ts of staying at a B&B: Whispering and tiptoeing around the “museum”!

 

 

First Time at A B&B – Bed and Breakfast Etiquette: Should I leave a tip at a B&B?

June 27th, 2011 by abedofroses

Inn Housekeeper

Should I tip the maid?

This is the latest in our series, First Time at a Bed and Breakfast?

Tipping is a touchy subject for some people. The unwritten rules about who to tip and how much seem incomprehensible at times. Sometimes it seems like every time you turn around someone wants a tip! Who gets a tip at a B&B is pretty clear though. Innkeepers and their family NO, housekeepers unrelated to the innkeeper YES, if deserved! Here is why:

Innkeepers are the owners of the business and the proceeds of the business are their reward. Tipping your innkeepers is not expected and in many inns it is prohibited. Your best reward for a good experience in a B&B is a good online review and recommendations to your friends.

Tipping the housekeeper is another matter altogether! Find out if your innkeeper hires help to clean. If so, the same tipping guidelines apply to staying at an inn as they do in a hotel. Housekeepers work behind the scenes, before you arrive and after you leave as well as tidying up your room during your stay. They do backbreaking work and are at the low end of the pay scale. Like waiters and waitresses, tips are an important part of their income and can make a big difference in their lives.

How to leave a tip and how much should you leave:

Many inns that hire housekeepers allow them to put out envelopes in the rooms for tips. If you want to tip a housekeeper, never just leave cash or change out on a dresser for him or her without labeling it clearly as a tip for their service. A maid has to be very careful about taking money out of a room, even and empty one. If an envelope hasn’t been provided, ask your innkeeper for one or use a folded sheet of plain paper clearly labeled.

How much do you tip? That’s the hard part. In practice it varies widely and is at your discretion. Most hotel guidelines indicate that maid’s tips should be about $3-5 per night for a luxury hotel and $1-2 per night for an average hotel. Most B&Bs these days fit into the “luxury” category. If you were not happy with the cleanliness of your room, by all means, you are not expected to tip for bad service! On the other hand, if she went above and beyond, getting extra amenities or towels for you or going out of her way to make you comfortable feel free to leave a little more. Some guidelines say tip daily, since the same housekeeper may not clean your room every day. At our inn, the housekeeper puts the envelope out on the last day of your visit.

Look for our next installment on the dos and don’ts of staying at a B&B: Breakfast etiquette.

 

 

 

First Time at A B&B – Bed and Breakfast Etiquette: Reservations and Cancellations

June 20th, 2011 by abedofroses

This is the latest in our series, First Time at a Bed and Breakfast?

Proper Manners

Proper Etiquette at a B&B

People considering a B&B for the first time usually have lots of questions about what to expect. They also have lots of questions about what is expected of them! A Bed and Breakfast is not a hotel, but does that mean that you should act differently than you do at a hotel? There are a few differences that you should take note of.

Acting with courtesy and respect should, of course, be your guide wherever you’re staying. That goes for your innkeeper as well. They should treat all of their guests as they would like to be treated when traveling, respecting their privacy and doing their best to fulfill guest requests. At the very least an innkeeper should ensure a safe, clean and comfortable place to stay. They should also ensure that their policies and expectations are clear and stated on their website and/or in their rooms. Inn policies usually involve things like check-in and check-out times, smoking (almost always prohibited), cancellations, or whether children or pets are allowed. When you make a reservation at a B&B you make a commitment to abide by those policies!

Most of the differences between behavior in a hotel and a Bed and Breakfast have to do with size and the fact that you are probably staying in someone’s home.

When making a reservation by phone, remember that not all inns are large enough to have front desk staff. The person taking your reservation most likely is the same one waking up before dawn to prepare your breakfast! It is considerate to not to call late in the evening or during the time that your host is serving breakfast to his or her current guests.

This is also why check-in and check-out times may vary from a regular hotel. It is especially important at a B&B to try to let your innkeeper know what time you are arriving. They plan their day according to their guests’ arrival and departure times. Late arrivals can be difficult for an innkeeper since they start their work-day so early in the morning. Of course, sometimes late arrivals can’t be helped, so be sure to call the innkeeper if you are unavoidably delayed or your circumstances change. They will appreciate it tremendously! Be sure to check out by the designated time as well. This not only allows the housekeeper time to prepare your room for the next guest, it allows your innkeeper the time to do whatever errands need to be done outside the inn before check-ins arrive! Many inns will allow you to leave your car there while you continue to enjoy the area on your last day. They may even allow you to leave your bags in a storage area for pickup at a designated time later in the day.

Read the inn’s cancellation policies carefully. When you make your reservation you are agreeing to them. Unlike a large hotel, B&Bs cannot easily absorb the cost of last minute cancellations or no shows. They may have turned down many reservation requests in order to ensure that a particular room is there for you. They can’t shuffle people from room to room as they show up, like a hotel where all the rooms are identical. Beyond the financial burden of a “no show”, the innkeeper may have skipped important events or waited up late at night for a guest that doesn’t show up or have the courtesy to call. Innkeepers have their own lives including errands and responsibilities, including those to their families and other guests.

Look for our next installment on the dos and don’ts of staying at a B&B: Do I need to leave a tip?

 

 

 

 

 

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