This is the latest in our series, First Time at a Bed and Breakfast?
Many if not most B&Bs are in antique homes. Old houses have a charm that you just can’t get anywhere else. Old homes may not always be as soundproof as we might like, however. That doesn’t mean you have to tiptoe around or whisper in your room! Enjoy your visit! Just be considerate of the guests in adjoining rooms. Be aware of how high your TV volume is and realize that yelling or other loud noises probably will be heard by others. Many inns, like ours, have “white noise” radios to help you sleep over the creaks and sounds of old houses and your neighbors. Just don’t expect the sounds of the “rainforest” to drown out your full blast late night sports extravaganza on ESPN.
These old houses are usually your innkeeper’s home as well, filled with their antiques and linens and collectables. Accidents happen and things break and spills occur. It’s okay. Innkeepers expect this, so please don’t try to hide it. As you would, if visiting friends, let your host know as soon as possible of a mishap so they can try to get that stain out while they still have a chance or fix that broken chair before the next guest sits in it!
If something malfunctions or you don’t know how to use it, just ask. It’s okay, really! That being said, all innkeepers hope that you will use common sense in trying to prevent damage to their home or furnishings. Cleaning your car window with the monogrammed bath towels or leaving your dripping red wine bottle on the embroidered dresser scarf might not be appreciated. Your innkeeper will be more than happy to provide you with a rag or a coaster. Just ask.
Courtesy and clear communication are really synonymous, especially at an inn. It is our responsibility to communicate clearly about what we expect of and offer our guests. We expect that our guests will be clear in asking for what they need to make their visits enjoyable. Neither of us are mind-readers! We ask that if something isn’t right you let us know so that we can have an opportunity to make it right. That may not always be possible, but we will do our best. If you haven’t given the innkeeper an opportunity to address your concerns it is truly the worst etiquette to later write a poor review of the property. If an innkeeper does not treat your complaints with courtesy and concern, a poor review is warranted! And don’t forget to write good reviews when you’ve had a great experience at a B&B. A good review is the best thank you note.